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End of life care: Supporting staff in care homes
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This film focuses on how care homes support their staff after the death of a resident. It starts by showing a memorial service at Amberleigh House, a care home in Liverpool, during an annual event that celebrates the lives of residents who have passed away. The service is one of the ways that helps staff to come to terms with the loss of people that they have cared for. When a resident dies, there is a staff team meeting where people can speak openly about their feelings. Bereavement support is also a key feature of one-to-one performance reviews. Liz Mumford, the manager of the home says that in the past the needs of staff were rarely considered following the death of a resident, but by ensuring that they have plenty of support they are much better able to cope with the loss.